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Carbonite Reviews

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3 Reviews
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About Carbonite

Carbonite is an American company that offers an online backup service for both Windows and macOS users. The company provides auto backup software and business solutions to protect personal and business data from common forms of data loss. They offer a range of solutions tailored to different needs. For personal use, they cater to users with 1 to 3 computers. For professional use, they provide services for 1+ servers & up to 25 computers. They also offer business solutions that are scalable from small to enterprise levels. Additionally, they have offerings for current or future MSPs & resellers. Carbonite also provides customer support and technical assistance for their products, with email support available 24 hours a day, 7 days a week.

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Carbonite Customer Reviews (3)

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Anna Maria Trevisano
Anna Maria Trevisano
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Feb 12, 2023
Edwin Dyke
Edwin Dyke
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Feb 11, 2023
Sulimbek Khadzhiyev
Sulimbek Khadzhiyev
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Feb 10, 2023

Carbonite Customer’s Q&A

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What is the pricing for Carbonite?

The pricing for Carbonite varies depending on the plan and the number of computers. For 1 computer, the Basic Backup Plan costs $8.00 per month or $95.99 per year. This plan provides backup for one computer. If you want to back up up to 25 computers, external hard drives, and network attached storage (NAS) devices, it costs $24.00 per month. For backing up up to 25 computers, external drives, NAS, and 1 server, the cost is $50.00 per month. The pricing for Carbonite starts at $4.91 per month for the Basic plan, $6.99 per month for the Plus plan, and $8.74 per month for the Prime plan. Please note that taxes are calculated at checkout.

About carbonite.com Payment Method?

At Carbonite.com, you can manage your payment methods through your account. To renew a subscription before it expires, you can sign into your account, look for the Subscriptions section and click View Details. Within the Subscriptions page, select Renew Now. From here, you can pay with the existing card or click Replace selected card to enter your new credit card information. If you need to renew an expired subscription, you can follow the same steps, but click Replace selected card first if you need to update your credit card information. You can also change the default credit card used to renew all of your subscriptions through your account. For security reasons, you cannot edit the details of an existing credit card. If you need to make changes, add these details as a new credit card instead.

Carbonite FAQs

FAQ

How does Carbonite compare to other backup services?

Carbonite is an online backup service that offers unlimited storage for a single computer at a reasonable price. It is known for its ease of use and great security, privacy, and customer support. However, it has been criticized for its slow speeds and lack of features, which means users don't get a lot of control over the backup process.

On the other hand, iDrive is considered the most comprehensive online backup service. It's not the cheapest, but it's still affordable and comes with backup clients for nearly every PC and device. iDrive provides additional storage for syncing all your devices and PCs, allows sharing of files with anyone, and has the ability to back up to a local drive.

Backblaze is another alternative that provides unlimited backup with impressive speeds. Each of these services has its own unique selling points and they all serve the primary role of backup well. Some also offer additional roles such as sharing capabilities, multi-device support, and emergency-restore options. It's important to choose the service that best fits your specific needs.

FAQ

About carbonite.com Prices and Cost?

Carbonite offers different plans for their services. The Basic Backup Plan for 1 computer costs $8.00 per month and renews every 12 months. The total cost for a year is $95.99. If you choose a longer plan length, you can get an additional discount of 5% for 2 years and 10% for 3 years.

For personal cloud backup, they offer different plans based on your needs. The cost for 1 computer is $8.00 per month, billed annually. If you need to backup up to 25 computers, external hard drives, and network attached storage (NAS) devices, the cost is $24.00 per month, billed annually. For backing up up to 25 computers, external drives, NAS, and 1 server, the cost is $50.00 per month, billed annually.

According to another source, Carbonite has 3 different plans: Basic at $4.91 per month, Plus at $6.99 per month, and Prime at $8.74 per month. However, these prices may vary and it's always best to check the official website for the most accurate and up-to-date information.

FAQ

How do I sign up for Carbonite services?

To sign up for Carbonite services, you first need to visit the Carbonite website. There, you can explore various products and choose the one that suits your needs. After selecting a product, you can create a Carbonite account. Once your account is set up, you can install the Carbonite software to start backing up your files. If you have installed Carbonite on your computer before, you will need to reinstall Carbonite Safe instead. Please note that users and administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. Remember to always follow the instructions provided in the email or on the Carbonite website to ensure a successful sign-up and installation process.

FAQ

About carbonite.com Popular Products and Services?

Carbonite is a company that provides backup and data protection solutions for both personal and business use. Their offerings are designed to help protect data from common forms of data loss. They have a range of solutions tailored to different needs:

  • Personal: This is intended for users with 1 to 3 computers. It provides continuous backup to store all your data.
  • Professional: This is designed for environments with 1 or more servers and up to 25 computers. It offers more robust features suitable for professional settings.
  • Business: These are scalable solutions that can cater to small to medium businesses (SMB) up to enterprise-level organizations. It provides comprehensive data protection and recovery solutions.
  • Partners: This is for current or future Managed Service Providers (MSPs) and resellers. It offers opportunities for partnerships in providing data backup and protection services.

In addition to these, Carbonite also offers cloud and hybrid business continuity solutions for small and mid-sized businesses. These solutions combine backup, rapid recovery, and access to help businesses stay connected to their data under any conditions, including natural disasters and local interruptions.

However, it's worth noting that while Carbonite offers ease of use and great security, some users have reported slow backup speeds and a lack of features that give control over the backup process. Despite these drawbacks, setting up your backup and restoring your files with Carbonite is incredibly easy and requires little effort on the user's part.

FAQ

How does Carbonite compare to other backup solutions?

Carbonite is a flexible, cloud-based backup provider designed for small businesses. It provides configurable cloud-based and hybrid backup options. Users can specify policies and deploy remotely to teams, departments, or individual devices. Key features of Carbonite include flexible storage options, cloud backups, hybrid backups, on-premises backups, encrypted storage, financial data protection, automated backup, backup scheduling, continuous backup, disaster recovery, incremental backup, local server options, and web access/restoration.

On the other hand, Acronis Cyber Protect is a cloud-based disaster recovery service that relies on the power of integration to deliver secure data storage, backup, and recovery as part of its comprehensive security solution. Acronis Cyber Protect backs up various types of data file types and operating systems, while adding an extra layer of security to protect it. Key features include flexible storage options, cloud backups, encrypted storage, automated backup, continuous monitoring, backup log, backup scheduling, bare-metal restore, compression, continuous backup, differential backup, disaster recovery, incremental backup, local server options, remote server options, VM backup, and web access/restoration.

In terms of backup, Acronis Cyber Protect allows organizations to protect data of any size and from any source. It also backs up workloads from a number of platform types for added flexibility, including applications, cloud, endpoints, physical, and virtual. Acronis Cyber Protect offers a dedicated cloud service, private, or public cloud service for clients who choose to backup and store their data on the cloud. This way, you don’t have to risk hardware damage, degradation, or theft involved with hard drives or other storage hardware devices.

In comparison, Carbonite is a more straightforward solution, focusing on providing reliable and secure backups for small businesses. It offers both cloud-based and hybrid backup options, allowing for greater flexibility depending on the needs of the business. Both solutions offer a range of features to ensure data is securely backed up and easily recoverable, but the choice between the two will depend on the specific needs and resources of your business.

FAQ

Can I use Carbonite on my mobile device?

Yes, you can use Carbonite on your mobile device. Carbonite has launched iOS and Android apps which are more focused on accessing backed up files rather than actually backing up the device. However, please note that there is currently no support for mobile backups. You can install Carbonite Mobile to access files backed up from your desktop devices. You can also use Carbonite Mobile to share your backed-up files with people and supported apps. Additionally, you can mark a file as a favorite with Carbonite Mobile to easily find it again later.

FAQ

What is Carbonite.com?

Carbonite.com is a website for an American company named Carbonite, Inc. that offers an online backup service, available to Windows and macOS users. It was acquired by a Canadian software company, OpenText, in 2019. The service backs up documents, e-mails, music, photos, and settings. Carbonite provides solutions for both personal and professional data backup and protection. Whether you have one or more computers, one or more servers, or a small or large business, you can store your data with continuous backup and access it from anywhere. They also offer a free trial for new users.

FAQ

How do I create an account on Carbonite.com?

To create an account on Carbonite.com, follow these steps:

  1. Go to: https://myaccount.carbonite.com/createaccount
  2. Enter your Email: The email you want to have associated with your account.
  3. Keycode: If a Keycode is available, enter it here.
  4. Password: Create a password that has at least 1 uppercase letter, 1 number, 1 lowercase letter, and between 8-128 characters.

Please ensure that your browser is updated to the latest version as some older versions may not support the My Account portal. After creating your account, you can sign in to access your subscription, get product support, download software, explore the knowledge base, and more.

FAQ

carbonite.com Return Policy?

Carbonite.com has a Return Policy that is tied to their Transfer Device service. After receiving the Transfer Device, you must copy your Customer Content to your own device. You must return the Transfer Device in the same working condition upon which you received it within 21 days of receipt.

As for the Cancellation and Refund Policy, if you want to cancel your Carbonite subscription, you can deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Regarding the Shipping Policy, it is related to their Carbonite Availability and Carbonite Migrate products. However, the specific details about the shipping policy are not clearly stated.

Please note that these policies are subject to change and it's always a good idea to check the latest on their official website.

FAQ

What is Carbonite?

Carbonite is a term that can refer to several different things. It is the name of a software company that offers solutions for users to store and protect their data from common forms of data loss. They provide backup and data protection services for both personal and business use. Carbonite also refers to an inorganic anion that forms the conjugate base of dihydroxymethylidene with the chemical formula [CO 2] 2−. In the context of Star Wars, Carbonite is a fictional substance used to imprison Han Solo in the film The Empire Strikes Back. Lastly, Carbonite was one of the earliest and most successful coal-mining explosives.

FAQ

How do I contact customer support at Carbonite?

You can contact Carbonite's customer support through various methods. Email support is available 24 hours a day, 7 days a week. You can reach them at the following email addresses based on your product: endpointsupport@carbonite.com, Office365Backup@Carbonite.com, support@evault.com, and support@doubletake.com.

They also provide support through regional numbers. For North America, you can call 1-866-855-9555. If you're in Australia, the number is 1-800-751-697. For other regions, they have specific numbers which you can find on their website.

Remember to select your Carbonite product before reaching out: Carbonite Safe, Endpoint, Availability, Migrate, or Recover. They also have a Customer Service Portal and Remote Support available.

Please note that the exact contact method may depend on the specific product you are using. It's always a good idea to check their official website for the most accurate and up-to-date information.

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